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Old 04-03-2018, 10:40 AM   #11
carolina_yankee
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From reports it appear that things were moving along amicably enough until one of the men in the party started yelling at CMs for not getting their luggage off the ship fast enough.

(You try finding bags for 10 guests that are mingled in with 10,000 other bags bound together in cargo loads!)

At that point, Port of Miami Security responded (hence the weapons, which were never pointed at the guests). Never was Disney security involved.

The continued harassment of CMs is what led to their eventual expulsion from the building.

There's another video from a cruise expert who describes where he thinks went wrong and things the family should have avoided doing. Warning. He's Canadian, so he's kind, patient, and gives everybody the benefit of the doubt!

https://youtu.be/RIcTD8_InXI

Dirk
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Old 04-03-2018, 11:16 AM   #12
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Originally Posted by carolina_yankee View Post
From reports it appear that things were moving along amicably enough until one of the men in the party started yelling at CMs for not getting their luggage off the ship fast enough.

(You try finding bags for 10 guests that are mingled in with 10,000 other bags bound together in cargo loads!)

At that point, Port of Miami Security responded (hence the weapons, which were never pointed at the guests). Never was Disney security involved.

The continued harassment of CMs is what led to their eventual expulsion from the building.

There's another video from a cruise expert who describes where he thinks went wrong and things the family should have avoided doing. Warning. He's Canadian, so he's kind, patient, and gives everybody the benefit of the doubt!

https://youtu.be/RIcTD8_InXI

Dirk
question -- would disney normally refund the cruise fare in this situation this late in the game?

Assuming the answer is no -- I'm wondering if they did this and videod it in an attempt to get Disney to refund their money. These cruises aren't cheap -- so I could see them doing this knowing there's a good chance they'd not be able to board and then getting a refund.
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Old 04-03-2018, 11:20 AM   #13
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Originally Posted by mustinjourney View Post
question -- would disney normally refund the cruise fare in this situation this late in the game?

Assuming the answer is no -- I'm wondering if they did this and videod it in an attempt to get Disney to refund their money. These cruises aren't cheap -- so I could see them doing this knowing there's a good chance they'd not be able to board and then getting a refund.
My understanding is that Disney refunded their fare, probably as a gesture of goodwill. From the other video I posted, the family admitted that a CM spent 30 minutes trying to see if she could get the on the ship. I suspect she was the one who got full refunds for everybody, which is something Disney absolutely did not have to do.

As for whether this whole thing was a set up just to get the refund, I'd like to think not. That's a lot of effort to put people through, and I'm sure Disney would have worked with them to take a later cruise if they had called in advance.

Dirk
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Old 04-03-2018, 11:23 AM   #14
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Quote:
Originally Posted by carolina_yankee View Post
From reports it appear that things were moving along amicably enough until one of the men in the party started yelling at CMs for not getting their luggage off the ship fast enough.

(You try finding bags for 10 guests that are mingled in with 10,000 other bags bound together in cargo loads!)

At that point, Port of Miami Security responded (hence the weapons, which were never pointed at the guests). Never was Disney security involved.

The continued harassment of CMs is what led to their eventual expulsion from the building.

There's another video from a cruise expert who describes where he thinks went wrong and things the family should have avoided doing. Warning. He's Canadian, so he's kind, patient, and gives everybody the benefit of the doubt!

https://youtu.be/RIcTD8_InXI

Dirk
Going to watch the video now but thanks or the more details. I am not shocked to hear that they caused the guards to come. They seemed to be a bit... well more into liking attention with the video I saw of them. Then again to be a vlogger you have to like attention to put yourself out there in the first place
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Old 04-03-2018, 11:25 AM   #15
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Going to watch the video now but thanks or the more details. I am not shocked to hear that they caused the guards to come. They seemed to be a bit... well more into liking attention with the video I saw of them. Then again to be a vlogger you have to like attention to put yourself out there in the first place
I was pretty negative abut the narcissism of the family (I won't visit their site so I don't give them click) but the other vlogger who reviewed their videos says he doesn't think that they set this up, but that they genuinely got caught up in something that they escalated through bad decisions. For now I'll go with that. It's Easter Week, I'm tryin to avoid cynicism as a default mode!

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Old 04-03-2018, 11:28 AM   #16
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Quote:
Originally Posted by mustinjourney View Post
question -- would disney normally refund the cruise fare in this situation this late in the game?

Assuming the answer is no -- I'm wondering if they did this and videod it in an attempt to get Disney to refund their money. These cruises aren't cheap -- so I could see them doing this knowing there's a good chance they'd not be able to board and then getting a refund.
I smell lawsuit! I think half the time people record these situations, it's to get something out of it. At the end of the article it said that the cruise fare was refunded but other travel expenses weren't.
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Old 04-03-2018, 11:31 AM   #17
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I smell lawsuit! I think half the time people record these situations, it's to get something out of it. At the end of the article it said that the cruise fare was refunded but other travel expenses weren't.
I doubt any lawyer would take this on expecting to win, or even a settlement. The rules are clearly spelled out and during online check-in, the person checking the party in has to verify that no one will be 24 or more weeks pregnant at the time of the cruise. It's hard to say "Gee, I didn't know" under questioning when presented with a document that has your signature on it indicating you agreed to the policy.

Disney doesn't settle if they know they will win.

If the Vlogger is honest that she didn't know about the 24 week rule, then somebody else checked her in (I think it was reported that another family member may have done that) and she should be mad at whomever in the family controlled the reservation.

I also question any doctor saying it's OK to be out at sea, potentially days away from a port with a NICU while 24 weeks pregnant. No doctor can say there isn't a risk of something going horrible wrong even in the healthiest of pregnancies.

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Old 04-03-2018, 11:35 AM   #18
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Originally Posted by carolina_yankee View Post
I doubt any lawyer would take this on expecting to win, or even a settlement. The rules are clearly spelled out and during online check-in, the person checking the party in has to verify that no one will be 24 or more weeks pregnant at the time of the cruise. It's hard to say "Gee, I didn't know" under questioning when presented with a document that has your signature on it indicating you agreed to the policy.

Disney doesn't settle if they know they will win.

Dirk
I was thinking more along the lines of the "mental anguish" it caused the family. The officers with the big guns, kids traumatized, kids having to stand in the hot sun for hours, etc.....
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Old 04-03-2018, 11:41 AM   #19
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Quote:
Originally Posted by carolina_yankee View Post
I was pretty negative abut the narcissism of the family (I won't visit their site so I don't give them click) but the other vlogger who reviewed their videos says he doesn't think that they set this up, but that they genuinely got caught up in something that they escalated through bad decisions. For now I'll go with that. It's Easter Week, I'm tryin to avoid cynicism as a default mode!

Dirk
Oh no, I don't think they set this up to get attention to begin with. Just finished the video of the other guy, and that wasn't the type of attention I think they were trying for. I think once it didn't go the way they wanted they got a bit dramatic. No one made them stay there with the kids outside (they had a car) and no one was threatening them with the guns the way she claimed.

I do think they got caught up in it all and it wasn't intentional, but they really didn't do a great job of making themselves look good to me. I have little tolerance for drama though. I'm also less patient this week than you are I think. Easter Week is always stressful at my church (put music together and we have 4 different services in 4 days) and I'm also preparing for two weddings coming up too. So I might be less tolerant than usual of that stuff.
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Old 04-03-2018, 11:41 AM   #20
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Originally Posted by TriciaS View Post
I was thinking more along the lines of the "mental anguish" it caused the family. The officers with the big guns, kids traumatized, kids having to stand in the hot sun for hours, etc.....
Officers were Port Of Miami Police, so Miami would have to answer to that. I doubt that would go anywhere. As for having to stand outside in the hot sun, simple way to avoid that: do as you're told.

Doesn't mean somebody won't sue, but I wouldn't want to face a jury based on the backlash the family is getting!

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