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Old 04-20-2017, 04:20 PM   #1
FreakyApe
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Default DVC guide communications methods?

So whenever I try to email our guide anything of meaning (what's available for sale, waitlists, etc.), he says he can only answer those questions over the phone.

My wife and I like to be in on all communications together, but that's just not often possible during anything resembling business hours. So email works much better for us. Plus, it's 2017, I don't think I'm alone in preferring email.

So is this phone mandate because my guide is lazy or a poor typist? Or is this a truly enforced directive?
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Old 04-20-2017, 05:47 PM   #2
jsweeney
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Not super experienced at this, but every time I've ever emailed my guide he responds with whatever information I ask. There are times he calls instead of responds to email, which may just be his way of not saying I can't say this over email.
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Old 04-20-2017, 06:25 PM   #3
Breyean
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They do this for legal reasons. If they say something to you over the phone, there's no record if they misstate something. I've even been told by a guide their outgoing emails have to pass through legal before they are sent.

My sister bought BLT from our guide just as it was selling out. He emailed her the prices and then she called him to buy. He said he had made a mistake in the email and had quoted her the current member pricing rather than new member pricing, w/o noting it. She wasn't a member yet, so he said he couldn't give her the member price.

She spoke to a supervisor and got the points at the price in the email, but only after she produced it for them. At first they weren't going to believe her w/o written proof, but once she forwarded them the email, they did.

I doubt you'll ever get any substantive questions answered via email.
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Old 04-20-2017, 06:29 PM   #4
Lamima
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OP, my guide does the same. She will call anytime I email any question.
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Old 04-20-2017, 06:34 PM   #5
helenabear
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Quote:
Originally Posted by Breyean View Post
They do this for legal reasons. If they say something to you over the phone, there's no record if they misstate something. I've even been told by a guide their outgoing emails have to pass through legal before they are sent.

My sister bought BLT from our guide just as it was selling out. He emailed her the prices and then she called him to buy. He said he had made a mistake in the email and had quoted her the current member pricing rather than new member pricing, w/o noting it. She wasn't a member yet, so he said he couldn't give her the member price.

She spoke to a supervisor and got the points at the price in the email, but only after she produced it for them. At first they weren't going to believe her w/o written proof, but once she forwarded them the email, they did.

I doubt you'll ever get any substantive questions answered via email.
This is exactly what I was going to say. They don't want it in writing and I don't blame them for that.
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Old 04-20-2017, 09:05 PM   #6
MOTed
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Me too. My guide always responds with a phone call.
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Old 04-20-2017, 09:31 PM   #7
brp
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The best communication from a salesguide is...none.

Cheers.
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Old 04-21-2017, 10:47 AM   #8
Mj2v
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Quote:
Originally Posted by Breyean View Post
They do this for legal reasons. If they say something to you over the phone, there's no record if they misstate something. I've even been told by a guide their outgoing emails have to pass through legal before they are sent.

My sister bought BLT from our guide just as it was selling out. He emailed her the prices and then she called him to buy. He said he had made a mistake in the email and had quoted her the current member pricing rather than new member pricing, w/o noting it. She wasn't a member yet, so he said he couldn't give her the member price.

She spoke to a supervisor and got the points at the price in the email, but only after she produced it for them. At first they weren't going to believe her w/o written proof, but once she forwarded them the email, they did.

I doubt you'll ever get any substantive questions answered via email.
And the guide either got fired or put on probation. It's a big no no.
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Old 04-21-2017, 01:37 PM   #9
Breyean
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Quote:
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And the guide either got fired or put on probation. It's a big no no.
He called me to yell at me for referring my sister - he made the mistake of thinking she was already a member because I was!

We visited WDW in 2012 with friends who wanted to to take the DVC tour so we set it up with him, so he was there a couple of years after the thing with my sister. No idea if he's still there.
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