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Old 04-20-2017, 10:33 PM   #11
Kerri jo
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I've always called (I even bought one of my add-ons by leaving a voicemail with resort, cc# and points needed, and had it confirmed in the same manner back from guide within 10 minutes), so I can't speak to personal experience with email to/from my guide. I wonder if part of the email resistance could also be due to the laws governing timeshare sales for the state that you live in?

My guide is very low-key but always available when I need something, and has offered to make himself available on his typical off days if he knows something's coming up of interest to me, which I think is going way above and beyond. However, like ERMindy says about her guide, I like that my guide doesn't push sales or make contact when it's not necessary. We've been to Disney post-purchase with no contact from our guide during that time, and I think for me personally, it would be awkward to have a vacation or birthday call from him. Now, a card with some FP+ is another story My guide and I have actually talked about how some people want to come and meet their guide in person, and I asked him if he'd be offended if I didn't meet him I like him, but I suspect that any of the above might make me think of him more as a "salesman" rather than a Disney "guide" that helps as needed.
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Old 04-21-2017, 07:58 AM   #12
CarolA
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Originally Posted by Boz View Post
And that's exactly what I get from our guide. {{{crickets}}}

Our original guide used to call us on our birthdays, when we checked in to a resort, and often just to say Hi. She left to become a full time momma. We've had two replacements since then. Guide 2 called once or twice in two years, and guide 3 has never called since we inherited him two years ago.
YEAH! I don't want to hear from my guide. He's a very nice guy, but no he doesn't call you because he thinks you are a good friend, he's calling to sell. Luckily my guide leaves me alone. I call him if I need to buy LOL! He's very responsive and I like that, but the "Happy Birthday" or "Welcome to Disney" or "HI" Sorry, I don't want a fake friendship with someone selling me something LOL!
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Old 04-21-2017, 08:38 AM   #13
FreakyApe
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Thanks for all the feedback!

That's kind of what I figured on the legal side. However, I believe they're going to need to adapt this policy in the next few years or their sales will start to suffer. Youths these days do not like talking on the phone and they will eventually become the target market.
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Old 04-21-2017, 09:15 AM   #14
helenabear
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Thanks for all the feedback!

That's kind of what I figured on the legal side. However, I believe they're going to need to adapt this policy in the next few years or their sales will start to suffer. Youths these days do not like talking on the phone and they will eventually become the target market.
Meh they will grow up and get over it. Phone is still huge for many things in the business world, and they'll adapt. They'll learn to spell properly too
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Old 04-21-2017, 09:29 AM   #15
ermindy1133
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Meh they will grow up and get over it. Phone is still huge for many things in the business world, and they'll adapt. They'll learn to spell properly too
I wish I were as optimistic about that as you are! As a group, their spelling is atrocious! Do we still teach that in school?
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Old 04-21-2017, 10:09 AM   #16
helenabear
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I wish I were as optimistic about that as you are! As a group, their spelling is atrocious! Do we still teach that in school?
LOL people have to adapt. Some of the adults I know don't even want to e-mail or read more than a paragraph. Sucks for them when work passes the by because they are too lazy to pick up the phone or read an e-mail.
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Old 04-21-2017, 10:25 AM   #17
DisneyEater
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The best communication from a salesguide is...none.

Cheers.
If I have a guide, I've never heard from him/her. And that is fine with me.
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Old 04-21-2017, 10:47 AM   #18
Mj2v
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They do this for legal reasons. If they say something to you over the phone, there's no record if they misstate something. I've even been told by a guide their outgoing emails have to pass through legal before they are sent.

My sister bought BLT from our guide just as it was selling out. He emailed her the prices and then she called him to buy. He said he had made a mistake in the email and had quoted her the current member pricing rather than new member pricing, w/o noting it. She wasn't a member yet, so he said he couldn't give her the member price.

She spoke to a supervisor and got the points at the price in the email, but only after she produced it for them. At first they weren't going to believe her w/o written proof, but once she forwarded them the email, they did.

I doubt you'll ever get any substantive questions answered via email.
And the guide either got fired or put on probation. It's a big no no.
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Old 04-21-2017, 01:37 PM   #19
Breyean
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And the guide either got fired or put on probation. It's a big no no.
He called me to yell at me for referring my sister - he made the mistake of thinking she was already a member because I was!

We visited WDW in 2012 with friends who wanted to to take the DVC tour so we set it up with him, so he was there a couple of years after the thing with my sister. No idea if he's still there.
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Old 04-21-2017, 01:38 PM   #20
Paddy Pat
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If I have a guide, I've never heard from him/her. And that is fine with me.
I don't even know who my guide is!!
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