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Old 03-17-2020, 07:25 AM   #31
disney65
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Originally Posted by tink711 View Post
You might be in luck with your borrowed points. Isnít DVC allowing borrowed points to go back into the original UY? The people using banked points and people past the banking window are not getting any relief, but I thought I read that borrowers were getting some help.
I had two reservations starting on 14 and 15, both had some borrowed points, none of the borrowed points returned to original use yr.

My luck both renters re-scheduled their visit in summer, I had over 700 points involved in these two reservations. It took me whole day on phone to get it done. What I got no compensation but a relief and satisfaction that I was able help these families.

Problem is not over yet, they have returned the dining plans to original GC which I donít have now I have to wait and get a refund to fix this problem. A lot of work which most people are not recognizing for owners.
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Old 03-17-2020, 09:08 AM   #32
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Hereís what Disney is telling Owners about their options:

NOTE: Reading the carefully worded notice below, it appear that banked AND borrowed points are still final, irreversible transactions. The notice says that points will be returned to their CURRENT use year. Thatís key because when you borrow points for a vacation, the system (while slick) technically FIRST transfers the points to a new UY, then SECOND books your vacation. So, owners shouldnít not expect their points to revert to their birth UY, but rather expire at the end of the CURRENT UY.

**********
From Disney Directly:
**********

To make the process of changing reservations as smooth as possible, Disney Vacation Club has lifted the close-in reservation cancellation restrictions and will return any of your Points back as Vacation Points or Reservation Points without placing them into holding. In the meantime, all Points banking rules remain in place.

While we understand the banking policy might create some frustration, please realize that this rule is in place to ensure that the Membership as a whole avoids future inventory constraints.

More Information

RESORTS

I have an upcoming reservation between now and March 31, 2020 at a Walt Disney World Resort hotel, Disneyland Resort hotel, Disneyís Vero Beach Resort or at Disneyís Hilton Head Island Resort. What does that mean for my vacation?

We apologize that your vacation has been impacted. Penalties are being waived for Members and all Vacation Points will be restored to their previous state prior to booking.

If you are currently at staying on-property at Walt Disney World Resort, Disneyís Vero Beach Resort or Disneyís Hilton Head Island Resort and you would like to check out early, please visit the Front Desk for assistance. If you have an upcoming arrival during the impacted dates at a Disney Vacation Club Resort using Vacation Points, or a Disney Collection Resort at Walt Disney World using Reservation Points, no further action is required on your part as your reservation will be automatically cancelled for you.

Vacation Points returned due to a cancellation of a Disney Vacation Club Resort reservation will not be placed in a holding account at this time and will be returned to their current Use Year.
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Old 03-17-2020, 09:11 AM   #33
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Originally Posted by tomandrobin View Post
I have heard that, but its not an official policy and Disney has not canceled thru Easter week yet. The trip we canceled at the end of March did not return the points to its original UY. We are calling today to see about those points and the Easter trip's points. We have been delaying since we know the phones are nuts with so many calling in to their call centers.
DVC member services say they have to create a ticket to move points back to their original UY and it might take awhile cause there’s a bunch of tickets to process, but you do need to call cause it won’t happen automatically.

But. They will do it.

Call had estimated wait time notice of 80 minutes and actual wait time of 65.

Also. My 3/31 reservation that included OTU points - I was told the purchase price of the OTU points would be refunded to me.
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Old 03-17-2020, 09:20 AM   #34
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I have to agree with you on this. And the rationale transcends DVC vacations, or vacations in general.

We are a nation of robust Laws, and that distinction has made America rather exceptional in the world because it provides stable framework for business and life to flourish. That is not the case in many other countries, where laws can and are bent, ignored, broken if the situation warrants itself.

Contracts are important, even if one side bears a heavier cost. Since we are on the topic of closures due to pandemics or weather, I lived in Daytona Beach, FL for several years. I had friends whose apartment complex got hit by a tornado over Christmas break. The apartment complex exercised the contractís condemned clause (after the city condemned the building). Rent payments stopped, but the renter was on the hook to quickly find a new place, and the apartment was not expected to pay for inconveniences (such as hotel stays, belongings, etc). That is what my friendís renterís insurance was for.

The tornado was no ones fault. It just happened. Life isnít always perfect. Thatís what makes it ďlifeĒ. Itís exciting, itís dangerous, itís unpredictable. And our laws try to stabilize it a bit, but not without risks.

Your two cents on travel insurance is well taken!

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I truly am sympathetic to the renters, but I just have a pet peeve of people who think they don't need to bother taking clear, obvious steps to mitigate their own risks and protect their own interests then when something goes wrong, they expect to walk away with no consequences and expect someone else lose money because of their own lack of planning. I am not ok with that. I don't rent points, don't have any rented out now. I just don't agree that a renter's lack of common sense travel planning is suddenly an owner's problem and that the owner is expected to possibly lose hundred's of dollars in MF's and points that did not get used because the renter did not take the necessary step to protect their trip and now wants the owner to make up for that.
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Old 03-17-2020, 09:20 AM   #35
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DVC is waiving holding but they are enforcing banking rules.

Depending on the UY and status of the points, the owner could stand to take a huge loss. I go back to my point about travel insurance (personally, I think people are crazy not to purchase travel insurance for a no refund/no cancellation vacation accommodation, but that's just my .02. If someone want to take the risk of not having it, it is their money and their choice to take that risk). While I agree that an owner should do everything they can to help the renter re-book, I do not believe an owner should be in a position to lose money because a renter did not take the (IMO) obvious precaution of purchasing travel insurance. I know Disney closing resorts is rare - but what if someone going on the trip gets the flu, what if someone has an accident, do none of these people have elderly relatives for whom they would cancel a trip if said loved one ended up in the hospital. Travel Insurance is there for a reason. It's not that expensive if you buy it far enough out and only cover the non-refundable part of your trip.

Heck - people who DID buy Travel Insurance could easily double dip and get a Refund from the Insurance company because it's all over the news that Disney closed, and then get either a free vacay or a refund on the owner.

I truly am sympathetic to the renters, but I just have a pet peeve of people who think they don't need to bother taking clear, obvious steps to mitigate their own risks and protect their own interests then when something goes wrong, they expect to walk away with no consequences and expect someone else lose money because of their own lack of planning. I am not ok with that. I don't rent points, don't have any rented out now. I just don't agree that a renter's lack of common sense travel planning is suddenly an owner's problem and that the owner is expected to possibly lose hundred's of dollars in MF's and points that did not get used because the renter did not take the necessary step to protect their trip and now wants the owner to make up for that.

ETA: If any owner is willing to take the loss , or take the chance of the loss on soon to expire points- many kudos to them and I am sure that there will be owners who do that. I just take issue with an owner being *expected* to do that.
You could easily flip that and wonder why a timeshare owner wouldn't take out insurance to protect them in a similar situation. And yes it does exist
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Old 03-17-2020, 09:25 AM   #36
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Originally Posted by tink711 View Post
You might be in luck with your borrowed points. Isnít DVC allowing borrowed points to go back into the original UY? The people using banked points and people past the banking window are not getting any relief, but I thought I read that borrowers were getting some help.

First phone call did not go well. The CM would not revert the points back to 2020 uy, so are now in a 2019 uy and have to be used by Sept 30th.



I am waiting for a supervisor to call me back.
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Old 03-17-2020, 09:26 AM   #37
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I will print out all of my reservations and the contract summary from which the points were used in order to track the points reassignment.
The activity statement is helpful since I have 4 stays in 8 days using 5 contracts with 2 use years to complete my end of year trip (I am anticipating my May 2 to 10 trip is kaput).
A paperwork trail may be needed to follow the wavy line of point assignments.
Oh yeah and some of those were transfer points



Last edited by ajc; 03-17-2020 at 09:40 AM.
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Old 03-17-2020, 09:32 AM   #38
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Here's another option.

Let's say that these points really are in jeopardy for the point owner, so simply giving a full refund and taking back the points means that they will go to waste, as seems the case for some.

Let's say the MFs are like $6.00/point. Why not refund all but that to the renter if no suitable arrangement can be made. Then the point owner is whole as they break even on the spoilage, and the renter is out less money.

Just no profit for the point owner during the pandemic.

Cheers.
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Old 03-17-2020, 09:42 AM   #39
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So, I think tink711 and I simply have divergent views on this matter from you. And this is why our system has courts to respectfully resolve disputes.

I would add that your argument below slightly misses the point. Owners can protect their travels with insurance, but when they rent out their points, they are transferring that risk to the renter, and the renter assumes that risk for those points. (remember, owners donít rent vacation days, they rent points which are used for dates....that is a subtle but important distinction).

Itís no different in how Disney transfers the risk of a new accommodation building from itself to others. Thatís the difference between a hotel and DVC building. The owners pay the insurance on the building, and Disney is largely absolved of future disasters. In return, owners get fixed price accommodations that donít fluctuate with rising demand over 40+ years.

Risk-reward tradeoffs, really. Much like saving 30-40% when renting DVC vs hotel rates.

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Originally Posted by The Wheel View Post
You could easily flip that and wonder why a timeshare owner wouldn't take out insurance to protect them in a similar situation. And yes it does exist
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Old 03-17-2020, 09:44 AM   #40
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if DVC is going to burn the owner's points we should at least get a MF refund for lack of point access.
I wonder how fixed week owner's are fairing in the coronapocalypse.
Yes we are all affected and it may be pennies to the dollar but it beats a poke in the eye!
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