What is your worst DVC experience?

[Dishy24]

Originally Posted by jessykah77

BLT was my worse experience ever at WDW.
Now this was a plumbing issue, but it still
grossed me out and was a complete hassle.
During the middle of the night we had raw
sewage start bubbling up from all the sinks,
drains and toilet, spilling onto the floor, etc.
It was disgusting, I do not feel they responded
as quickly as they should have in this case.
We were refunded the points for that night and
were sent a basket of food treats the next day,
but I was not happy with their slow and somewhat
half hearted response. It is what we call our
Craptastic Experience and I have no desire to
return to BLT because of it.

Did this incident happen to take place this past summer-- mid July? I am asking because this happened to a room a few doors down from us when we were there & the smell in the hallway was unbelievable-- I can't imagine the smell actually in that room! Then the extremely loud fans they had blowing to dry the carpets up was a pain as well.

[cherene]

Originally Posted by MuppetMom

Last July while our family was staying at BCV I decided to spend the afternoon on the balcony while DH, DD3 and DS7 had their afternoon nap. I never saw the bug coming, but something bit me. In a matter of minutes I my arm was swelling. Woke up everyone and got help. (DH decided that we should walk to Epcot for help - my arm was huge by the time we got there) I ended up on steroids for the next 10 days of our trip - great part you can get prescriptions delivered to Disney for you.

I am staying away from the balconies at BCV in the future.

Was there a doctor at disney or did you have to leave property? Sorry that happened

[susan567]

I was not actually staying at Disney we are dvc members but my daughter and now son in law were staying at DVC at SSR with two friends. My daughter rang me in the UK to say her boyfriend had proposed outside the castle at the Magic Kingdom and they were engaged> We were all thrilled. I rang DVC to see if i could pay for flowers and champagne to be delivered to their room> We live in the uk so i thought it would be easier arranged through DVC.

When i rang DVC they said do not do anything they would arrange a suitable gift to be delivered to the room at no charge. I was so delighted until they came home and i said " Did you get a little surprise? " they replied NO. I wanted something special for this event and would have gladly paid Disney for flowers or anything, It was DVC that said leave it to them and then did nothing. That was my most disappinting Disney happening.

We love Disney and it is 134 days until we go to AKL myself my two daughters my two son in laws and two grandchildren !!!!!!!!!! cant wait !!!!!!!

[Princess_Melanie]

We have SO many great memories and experiences thankfully, BUT there is one major incident that stands out as being badly handled at the time...

I booked a week in a DVC studio at AKL (Jambo house) for DBF's 30th Birthday - total surprise, organised the whole thing without him knowing including arranging time off with his boss We arrived after a very long day - up at 4am to get to airport, long trans-atlantic flight, etc. etc. Massive delay checking in, but finally get up to our room and....it was gross - the beds slept in, bathroom used (towels and toiletries), empty drinks cans on the kitchenette which had attracted some mighty large ants...and there was food in the fridge, so rancid, when we opened the fridge it stank out the studio. It took over 2 hours, for the resort to understand that we would NOT accept the room as it was, and no we wouldn't just "hang around in the corridor" while the room was cleaned. The bugs and the stink were big issues here too. Eventually they moved us, and for the rest of the week we were in a regular hotel room (no DVC kitchenette which we actually use a fair bit when on a budget break!!), and then they even tried to removed our DVC status from us for that stay!! We were even told by the CM at the desk - you're staying for free anyway...

It was one of those trips, you know - where things just dont go right - "missing" dinner reservations, the cleaners took all our own big bright Disney beach towels one day (never to be seen again), on DBFs actual birthday at Toni's (his choice!) the server actually said "Oh it's your birthday? Really? Some people do anything for a free cupcake you know. Do you really want one?" DBF felt embarrased and declined it - I was so sad for him you know?

But DVC did take serious note of our issues with the resort stay and fixed things - now we tend to stay a lot at Kidani and LOVE it even tho our home resort is SSR

[typh22]

Our worst experience was at BWV this past Nov. I own DVC points at BWV and was really excited about being there during F&W festival. We checked in early and headed off to WS while our room was readied. Got back around 5pm, and our Boardwalk View room was horrendous (Dirty, smelled really bad).
No other rooms available, but with some pressing, they put us in a BLT studio with MK view. It was a nice room, but all of my reservations were at the Boardwalk and WS, so it was a hassle.

[disneycrazy]

Originally Posted by Meaghanqt

I have had the same horrific thing happen to me every freakin time. Sometimes it's after seven days, other after thirteen days, it always happens. I wake up one morning and there is this horrible envelope on my door telling me that they are sending a bus for me then they are going to load me into a big scary airplane and send me back to Prince Edward Island. I am going to try again in a little over a month I'll let you know how it goes!

OMG, that is hilarious!!! Worst part is, it happens to me too....except it doesn't take me to PEI!!

[Maximus]

My worst experience was at a dvc member thing on the dream. The salesmen running it were such over the top used car salemen it was embarassing to listen to them. Embarrassing to think i owned the product they were trying to get us to buy more of. They made me want to sell it. Fast. It was a long 3 day cruise with no castaway cay due to weather. My DH spent the whole time trying to see how much swag he could get out of those used car salemen. It wasn't much. We ran into one of those salesmen at the Akl the other day. Still an over the top used car salesman approach. The kind who make you want to run away. And we did.

Overall our dvc experiences have been great. Nothing worse then the normal stuff you can run into anywhere.

[LOVINDVC]

We have never I MEAN NEVER had a bad DVC experience. (Member since 2004). Hope I don't jinx this awesome run!

Oh wait. We did have avian sh*** on our ground floor patio at SSR once. We don't do ground floor anymore.

[melk]

The worst experience we had at a DVC resort was the night we went to the Pirate and Princess party at the Magic Kingdom. We left at midnight and headed back to BWV. Of course our room was up a few floors and then a loooong walk from the elevator. We finally reached our door, totally exhausted with three kids in tow. The room key wouldn't work. DH took the long walk down to the lobby, came back and we waited for the maintenance man. He finally came, tried it, and said "Yup, it isn't working." He told us the battery had died in the mechanism and he would have to replace it. In the meantime he could let us in (at this point my kids were sprawled all over the hallway). He wanted to come back and replace it and we said no, that it would be fine to wait until morning, we weren't going anywhere. Not a tragedy by any means, but at 12:45 in the morning, just not good!

[PirateMel]

[quote=wdwmom;621403]There is a way for the front desk to know your arrival and departure time - It's called online check in. When you check in on-line they ask for your arrival and departure times. Since on-line check in, we have had our rooms ready when we arrive; usually around 11am. They also know when we are leaving and should be able to clean our room shortly after we leave which is always before 11am.

Really,
We did online check-in for our last stay and I specifically said 11 am check out because we had a 5 pm flight home. And as usualy we got the 9 am knock on the door "Mouskeeping"...serioulsy....annoying