Grrrrr.... - The DVC Boards at MouseOwners.com - the place to talk DVC and Walt Disney World

tammymacb · 03-12-2012, 08:54 PM

Flew to NY today with United. Left Charleston at 0540. The plane was smallish. I only had a carry on and United took it from me at the gate ( along with anyone else who had a carry on on wheels ) because they wouldn't fit in the overhead bin.

I tried to take my Macbook out of it, and was told I couldn't. I already had my "personal item"- my purse. So, my Macbook went into gate check.

And came out with a big ol' cracked screen and a ding in the case.

I called United's customer service and I've decided taking the financial hit to fix it wasn't worth arguing with Rajeesh.

Should have flown Southwest, I could have checked my clothes and carried on my purse and a computer bag. The savings I had booking United is way gone when I go to the genius bar next week.

Brian5581 · 03-12-2012, 08:56 PM

Ugh. Sorry to hear, Tammy.

Goofygrl · 03-12-2012, 09:14 PM

Ugggg - sorry to hear that! I try hard to avoid small planes because I'm usually carrying camera equipment and a laptop. If I remember it's a small plane I can usually work around it with smaller bags but when I forget the gate agents are usually the worst.

BUT - your gate agent was worse than normal! You are allowed to take into the cabin 2 "bags/items". I've never had a comment when I've pulled something out of the bag that won't fit to carry it on.

I'mNoPrince · 03-12-2012, 09:41 PM

I would call them every spare minute I had raising Holy Cain until they sent me the check. They were just wrong on every level and should pay . Don'y Take it or it will never get fixed , CAll Call CAll .

Sorry to hear as well , but Call

MandyD · 03-12-2012, 10:22 PM

Sorry to hear that Tammy.

I don't get the agent not letting you take the laptop out of your bag, you're allowed a carry on and personal item, why can't the purse be the carry on and the laptop the personal item? I think you ended up with bad customer service on more than one front there.

I'mNoPrince · 03-12-2012, 10:30 PM

Quote:

Originally Posted by MandyD

Sorry to hear that Tammy.

I don't get the agent not letting you take the laptop out of your bag, you're allowed a carry on and personal item, why can't the purse be the carry on and the laptop the personal item? I think you ended up with bad customer service on more than one front there.

Most likely from their screwup to begin with they were rushed to get the Plane away from the gate and those several seconds couldn't be spared. That's bad and then to make it like it's your fault is even worse.

kzrooster · 03-12-2012, 10:30 PM

My wife just told me Delta won't let you check (plainside or regular checked) anything with a battery. If you would choose to leave your laptop in your bag, they would make you the battery out.

kidsatheart · 03-12-2012, 10:44 PM

Sorry to hear about that Tammy! Hope something good turns up for you in this regard.

Deirdre · 03-12-2012, 10:47 PM

That sux.
Since diaper bags aren't counted for most airlines......
From now on I am just going to carry on a diaper bag.
Not for my soon to be 12 y/o. For me. I'll throw in 2
depends, sippy cups with soda and anything else we'll need.

Go ahead and tell me I can't carry on my nappy sack.
Airlines meet AARP.

kzrooster · 03-12-2012, 11:02 PM

Quote:

Originally Posted by Deirdre

That sux.
Since diaper bags aren't counted for most airlines......
From now on I am just going to carry on a diaper bag.
Not for my soon to be 12 y/o. For me. I'll throw in 2
depends, sippy cups with soda and anything else we'll need.

Go ahead and tell me I can't carry on my nappy sack.
Airlines meet AARP.

I'm lovin' it!

03-12-2012, 08:54 PM	#1
tammymacb Add-on Aficionado Join Date: May 2008 Posts: 6,623	Grrrrr.... Flew to NY today with United. Left Charleston at 0540. The plane was smallish. I only had a carry on and United took it from me at the gate ( along with anyone else who had a carry on on wheels ) because they wouldn't fit in the overhead bin. I tried to take my Macbook out of it, and was told I couldn't. I already had my "personal item"- my purse. So, my Macbook went into gate check. And came out with a big ol' cracked screen and a ding in the case. I called United's customer service and I've decided taking the financial hit to fix it wasn't worth arguing with Rajeesh. Should have flown Southwest, I could have checked my clothes and carried on my purse and a computer bag. The savings I had booking United is way gone when I go to the genius bar next week. __________________ Missing my Keena. Sometimes our very best friends have four legs. Owner at HHI. Ah, memory impairment!The free prize at the bottom of every vodka bottle! Ding, Ding, Ding! Boring story time is now over.... Last edited by tammymacb; 03-12-2012 at 08:57 PM.

03-12-2012, 09:14 PM	#3
Goofygrl Grand Villa Join Date: Jun 2009 Posts: 2,343	Ugggg - sorry to hear that! I try hard to avoid small planes because I'm usually carrying camera equipment and a laptop. If I remember it's a small plane I can usually work around it with smaller bags but when I forget the gate agents are usually the worst. BUT - your gate agent was worse than normal! You are allowed to take into the cabin 2 "bags/items". I've never had a comment when I've pulled something out of the bag that won't fit to carry it on. __________________ Three Little Circles

03-12-2012, 09:41 PM	#4
I'mNoPrince Grand Villa Join Date: Jan 2008 Location: B-More ,MD Posts: 3,211	I would call them every spare minute I had raising Holy Cain until they sent me the check. They were just wrong on every level and should pay . Don'y Take it or it will never get fixed , CAll Call CAll . Sorry to hear as well , but Call __________________ Peace Terry ................M.O.D. # .9. ..........Twitter me This INP713

03-12-2012, 10:22 PM	#5
MandyD Grand Villa Join Date: May 2010 Location: Waterloo ON Posts: 1,346	Sorry to hear that Tammy. I don't get the agent not letting you take the laptop out of your bag, you're allowed a carry on and personal item, why can't the purse be the carry on and the laptop the personal item? I think you ended up with bad customer service on more than one front there. __________________ _________________________________________________ Me DH DS3

03-12-2012, 10:30 PM	#7
kzrooster Grand Villa Join Date: Apr 2010 Location: Kalamazoo Mi Posts: 4,346	My wife just told me Delta won't let you check (plainside or regular checked) anything with a battery. If you would choose to leave your laptop in your bag, they would make you the battery out. __________________ MOD 104

03-12-2012, 08:56 PM	#2
Brian5581 Add-on Aficionado Join Date: Jun 2008 Location: New Jersey Posts: 15,535	Ugh. Sorry to hear, Tammy.

03-12-2012, 10:44 PM	#8
kidsatheart Grand Villa Join Date: Jan 2008 Location: Alberta, Canada Posts: 1,641	Sorry to hear about that Tammy! Hope something good turns up for you in this regard. __________________ Disneyland, offsite 1989, Disney Magic New Years' 7-day cruise 2006, Disney Magic 7-day cruise 2007, SSR 2008, Emerald Isle AbD 2008, Backstage Magic AbD 2009, SSR Grand Villa 2010, VGC 2011, Sister Trip SSR 2011, NYE 2011 AULANI!

03-12-2012, 10:47 PM	#9
Deirdre Grand Villa Join Date: Sep 2006 Location: NJ Posts: 4,103	That sux. Since diaper bags aren't counted for most airlines...... From now on I am just going to carry on a diaper bag. Not for my soon to be 12 y/o. For me. I'll throw in 2 depends, sippy cups with soda and anything else we'll need. Go ahead and tell me I can't carry on my nappy sack. Airlines meet AARP. __________________ WDW Aug-Sept. '13 WDW Jersey Week. '13 WDW Christmas/NYE ? '13-'14 Love all, trust a few, do wrong to none. - William Shakespeare Facing a mirror you see merely your own countenance; facing your child you finally understand how everyone else has seen you. - Daniel Raeburn

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