Marchandise returns question-

[jiggerj]

I purchased a few items on our last trip that I want to return on my next visit. One was actually broken when it arrived after being shipped. Of course I didnt save my receipt :dunce: but they still have the price stickers on them. Does anyone know what the policy is for returns (if there is one) if you dont have your original receipt?

[tjkraz]

I'm sure you will have no problem.

Last May I returned something with a receipt that was purchased 6 months prior. No problems.

Then, about a week after our May trip a keychain my wife bought had broken. I emailed their Merchandise Mail Order department and had a replacement in my hands a few weeks later.

You should have no trouble returning a broken item on-site even without a receipt.

EDIT: I just re-read your post and am not really sure how they will handle a non-broken return without a receipt. That may get a little more dicey. I know that WDW sends discontinued and out-of-season items to their off-site outlet stores where it is frequently sold at 50% off. Without a receipt, Disney couldn't verify that full price was paid for one of these items and could really get ripped-off by unscrupulous folks. I'd try contacting the Merchandise Mail Order line before you go and see what they have to say. You can reach them at 407-363-6200 or wdw.mail.order@disneyworld.com.